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FAQ

Find answers to Frequently Asked Questions related to the fixed services provided by Inter Telecom.

General Questions

What is VoIP?

VoIP ( Voice over Internet Protocol ) is a general term for a family of technologies that allows voice transmission over Internet protocol.

The use of ΙΡ phone devices or special converters allows to make phone calls over the existing network infrastructure rather than the public telephone network.

The basic stages of the voice transmission over internet protocol include the conversion of the analog voice signal to digital format, compression and conversion of Internet protocol and finally its transmission in packet format over the internet. The whole process is reversed at the distant end. The procedures in both places happen in real time.

What are SIP phones?

Session Initiation Protocol. It is a protocol of communication through a computer network, which allows the transmission of multimedia information either via the internet or via a local network.

SIP phones are same as VoIP phones or the phone software. These phones allow you to make phone calls using VoIP technology (Voice over Internet Protocol).

There are two types of SIP phones.

The first type is the SIP phone with hardware. It resembles the common telephone, but can receive and make calls using the Internet instead of the traditional PSTN system.

SIP phones can also be software-based. In this case, they allow you to use any computer as a phone via a headset with microphone or/and sound card. They also require a broadband connection and a connection with VOIP service provider or SIP server.

How can I use Inter Telecom services?

In order to use the services offered by Inter Telecom, you must create an account by signing up.

Do I need to have different accounts for every Inter Telecom service?

No. Inter Telecom enables you to use all the offered services with the same account. From the moment of registration, all the services are immediately available!

How can I put money into my account?

You can top-up your balance via:

  1. Credit/Debit card
  2. RF Code
  3. Paypal

Which banks do you collaborate with?

What is the minimum top-up amount?

  • Via Paypal, the minimum amount is 10€.
  • Via Credit/Debit card, the minimum amount is 5€.
  • Via RF Code, the minimum amount is 10€.

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