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FAQ

Find answers to Frequently Asked Questions related to the mobile services provided by Inter Telecom.


General Questions

What number will I have?

Along with the new Inter Telecom's SIM card, you will simultaneously get 2 numbers

  • A Greek fixed number according to your place of residence.
  • A British mobile number

Can I choose the number of my SIM card?

The number of the SIM card is randomly defined at the first startup and does not change.

What is the charge for those who call me on the Greek number?

Greece Fixed rates apply. Check your provider's rates.

What is the charge for those who call me on the British number?

Great Britain Mobile rates apply. Check your provider's rates.

Why do i have to register my SIM card?

According to the new legislation (No. 3783/2009), all owners of prepaid SIM cards must register their personal information.

How can I register my SIM card?

Along with the SIM card, you will receive the Solemn Declaration (Article 8 Law 1599/1986) to EETT which you need to fill in and validate in a nearby Citizen Service Center or at the Police Station, together with a copy of your Identification Document and send these documents back to us.

Can I manage the SIM card from a website?

Visit www.intertelecom.gr and navigate to Mobile. Fill in your credentials on the Mobile Login section.

What are my credentials?

Your username is your mobile phone number and the Password is your PIN number.

How long does the SIM card remain active?

The SIM card remains active for 12 months since the last charged service (call, sms, mobile internet).

Top-Up Methods

Paypal

You can top-up your balance from your personal managing page.

Credit / Debit cards

You can top-up your balance from your personal managing page.

Paysafecard

You can top-up your balance from your personal managing page.

Inter Telecom Top-Up cards

Top-Up directly from your mobile phone
Dial *CODE# and press Call e.g. *1234567890123456#

Useful numbers

Check balance

*187# - Check balance

Customer service

1254 - Customer service

Check your UK number

*133# - Check your UK number

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